Our approach to cancellations and refunds for consulting and development engagements.
Last updated: August 5, 2026
BitBronto Technologies Pvt. Ltd. ("BitBronto," "we," "us," or "our") primarily delivers custom, project-based consulting, software, and AI development services rather than off-the-shelf products. Because of this, refunds are handled differently than a typical retail purchase. This policy explains our general approach; the specific payment, cancellation, and refund terms for any engagement are set out in the signed proposal, statement of work, or master services agreement ("Engagement Agreement") for that project, which takes precedence over this policy.
Most engagements are structured around milestones or sprints, with payment tied to work completed and accepted at each stage. Fees for work already delivered and accepted are generally non-refundable, as they reflect time, resources, and expertise already committed to the project.
Where an advance payment or deposit is required to begin an engagement, it secures our team's allocation of time and resources for your project. If the engagement is cancelled before work begins, deposits may be refunded minus any costs already incurred (e.g. resource planning, third-party costs committed on your behalf). Specific terms will be confirmed in your Engagement Agreement.
If you wish to cancel an ongoing engagement, please notify us in writing at info@bitbronto.com as early as possible. You will be invoiced for all work completed up to the cancellation date. Any amount paid in advance beyond that will be assessed for refund eligibility on a case-by-case basis, in line with the notice period and terms specified in your Engagement Agreement.
In the rare case that we are unable to continue an engagement (for reasons within our control), we will provide a pro-rated refund for any prepaid work not yet delivered.
The following are generally not eligible for refund:
To request a refund or discuss a cancellation, email info@bitbronto.com with your project details and the reason for your request. We aim to review and respond to refund requests within 5–7 business days.
If you disagree with a refund decision, we encourage you to first raise the issue directly with your project contact so we can work toward a resolution. Unresolved disputes will be handled in accordance with the governing law and jurisdiction clause in your Engagement Agreement or, absent one, our Terms of Service.
Questions about this Refund Policy can be directed to info@bitbronto.com or +91-8700887324.
